looking for a CRM for your small business?
A CRM (a CRM or Customer Relationship Management is a strategy for managing an organisation’s relationships and interactions with customers and potential customers) is used to store information about customers. We use one at Hypestar to help us remember useful information about your learning progress – like which workshops you’ve completed. This enables us to better guide you for future learning.
You could store contact details in a CRM, or whatever information you need to effectively run your business. So we wanted to find a tool that allowed us to create custom fields, so we could mould the tool around our needs, and what our learners needed. We found that in Capsule CRM.
Imagine as a hairdresser, you have a call to make an appointment and even though you have dozens of clients, there’s a tool that will tell you exactly what that client had last time. “Are we doing the same as before, Mary?” – how much more personal can you be with a client if you have that level of information at your fingertips?
Or a client books their car in for an MOT…”It’s the Audi Q3, right?” you ask.
For us, being able to recall that information quickly an easily means we offer a better service and we can use that to be proactive, reaching out to learners to help guide them on their learning journey – this is after all, what we’re here for.
If you’re looking for a great way to support your business as it scales, or just to keep you better organised, we can recommend Capsule CRM for this. We use it.
Be more organised
No more fragmented customer information in spreadsheets and emails across your company.
Capsule gives you and your team one complete view of your customers.
Make more sales
Helping to give you time to take care of customers and make more sales.
Access the data you need, when you need it.