Listener Michael James asks for us to chat about dealing with negative reviews after he gets one from someone he’s never done business with, or has even heard of. We talk through a variety of options and techniques of what you can do to deal with this type, and all types, of negative review.
About James Lane
James Lane is the Training Director for Hypestar. A Hootsuite expert, Certified Professional, Hootsuite Ambassador, Geek, Nerd & Educator (Nerducator), he is pioneering digital training solutions for businesses. Passionate about answering people's questions about digital skills and helping people by upskilling them to be able to do what they need to do themselves. He writes about social media, technology and digital skills.